Information Technology
Version: 1 (8/29/22)
Rapid Identity 2FA Self-Service Unlock Account (PD Only)
NOTE - 2FA is not the same as MFA, this application and tutorial are intended for employees in Police Services only.
This article describes how to unlock your account using Rapid Identity Client, the two-factor authentication (2FA) application used for computers that access Criminal Justice Information (CJI/CJIS). This method will work if the user is getting a "password blocked" or "Card Not Registered" message when using the RFID (i.e., the token/fob), but is still able to log into the computer using the One Time Password (OTP) or Emergency Access. options.
From the desktop, launch RapidIdentity Client.
When the window opens, click Authentication Methods.
Click Manage Proximity (RFID).
Click Unblock Password.
If prompted to authenticate use the User Name and Password method.
Close the window.
If you encounter any issues or have any further questions, please contact your IT Service Desk by creating a ticket at https://support.fcgov.com/support/home
">
信息技术
版本:1 (8/29/22)
快速识别2FA自助解锁账户(仅限PD)
注:2FA与MFA不同，本应用程序和教程仅适用于警察部门的员工。
本文介绍如何使用Rapid Identity Client(用于计算机访问刑事司法信息(CJI/CJIS)的双因素身份验证(2FA)应用程序解锁您的帐户。如果用户在使用RFID(即令牌/fob)时收到“密码被阻止”或“卡未注册”消息，但仍然能够使用一次性密码(OTP)或紧急访问登录到计算机，则此方法将有效。选项。
从桌面启动RapidIdentity客户机。
打开窗口后，单击身份验证方法。
点击近距离管理(RFID)。
点击开启密码。
如果提示进行身份验证，则使用用户名和密码方法。
关上窗户。
如果您遇到任何问题或有任何进一步的问题，请通过创建票据与您的IT服务台联系https://support.fcgov.com/support/home
是的没有